- Sales & Marketing Teams
- Customer-driven C-‐Suite and Innovation
- Strategic & Account Planning Groups and Policy Makers
- Marketing and Customer-facing Associations, Agencies and Technologies
- Customer Service Initiatives and Groups
Find out what customers are now demanding of the organizations they deal with and what will change in the future with The Customer Zeitgeist©.
Since 2012, we have been polling customer-facing pros on where the next phase of customer values, expectations and behaviours is taking us. We’ve gleaned expert input from 40+ of the world’s leading experts & futurists, global surveys (polling 370+ experts in our latest round) and curation of the best practices of the world’s top 100+ customer-driven organizations. Here’s some of the questions we asked in our last round.
We share the leading statistical shifts, expert insights and in-‐market evidence that shows what actually is changing and furnish tools, strategies and microtrends to extrapolate opportunities speciﬁc to your audience(s), channel(s), organization or industry. In a world of low customer trust, attention and time, amidst an exposition of media choice and possible solutions to their needs, the customer is always right has never been more true.
- 370+ Expert surveys
- 40+ Expert interviews
- Evaluation for the top 100+ customer-driven brands
- Curation of Customer Experience & Journey Studies
- Industry leaders analysis , customized to your world
The Customer Zeitgeist© Top 20 Metatrends and 100 Microtrends
Nine Zeitgeist Themes – Customer-driven Organizational, Customer Experience & Business Model Overarching Shifts
The Customer Mandate – Toughest Challenges and Objectives to Master in a Customer Age
The Eight Leading Brand Traits of the Future
The Most Customer-Disruptable Industries and Top Examples
The Fastest Rising Customer Trends & Technologies
Biggest Future Customer Leadership Skills, External Influences and Internal Barriers
The Future – Top Predictions, Biggest Winners, Interesting Debates and Understanding the Balance
What to Do Next? Practical Strategies, Tactics and Tools.
“You need to get ahead to the future, ahead of your customers, and be ready to greet them when they arrive”
— Marc Benioff, Founder & CEO, Salesforce
Tap into the Customer Zeitgeist
Smarter. Human. Trusted. Customized. Wow. Now. Fix your customer issues now, and springboard with them to a better future.